Returns

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for a full refund (*excluding P&P charges) store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

If you did not set up an account during the checkout process.  please use the Return Request page to make a return request.

If you set up an account please click on "Orders" tab.

*All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached

EXCHANGES

If your returned item/s is in like new condition, you may exchange your item for a different product in our site and to an equivalent value. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. To initiate an exchange please login to your account and click on "Orders" tab.

RETURN PROCESS

To return an item place the item securely in its original packaging together with a copy of the completed Return Request form and mail your return to the following address:

Exakt Tools Ltd
Attn: Returns
56 Tannoch Drive
Cumbernauld
Glasgow
G672XX

REFUNDS

After receiving your return and inspecting the condition of your item and we determine that the returned item falls within our acceptable returns criteria, we will process your refund. Please allow at least 15 days from the receipt of your item to process your refund.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: webmaster@exakt.biz